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Return Authorization Form
Use this form to Request a Return
PLEASE INCLUDE YOUR ORDER NUMBER IN THE REASON FOR RETURN BOX!!
you will receive information and address to return/exchange your item.
All Returns are subject to a 15% Restocking Fee.
- For a full return Items MUST be in Re-Sellable Condition!
- All paperwork, (user manual, warranty cards etc..) included in the original package MUST be included in new condition!
- Customer is responsible for return freight to us as well as the original freight costs except for defective and items shipped in error by Pondmasterstore.com
PLEASE DO NOT RETURN ANY PRODUCT WITHOUT PRE-APPROVAL AND AN RMA NUMBER!
To Return a product directly to the Manufacturer or to us PLEASE use this form:
THIS FORM MUST be filled and Sent With any and all Returned Products for Service and/or Warranty!
For returns, Please Specify, Order/Invoice Number, Item Number and/or Description. Explain in detail the problem or reason for requesting return/warranty. You will receive an email with details of how to Return your Product.
FOR WARRANTY SERVICE USE THIS LINK
We want you to be completely satisfied with your purchase. If you are not completely satisfied with your purchase within 30 days, you may return the unused product for a refund. If you purchased the wrong product, please return the item for a refund and purchase the correct one separately. Used products cannot be returned or exchanged under any circumstance. Shipping and handling charges are non-refundable.
Please note that you will be required to pay the return shipping charges for returns and exchanges that are not due to an error by PondmasterStore.com
Please use the original carton and packing materials. Make sure that the items being returned are well packed and protected. We highly recommend using a carrier that offers tracking and that you insure the shipment.
Refunds will be applied to the original credit card used unless otherwise specified and can take up to 10 business days depending on the financial institution.
Use this form to Request a Return
PLEASE INCLUDE YOUR ORDER NUMBER IN THE REASON FOR RETURN BOX!!
you will receive information and address to return/exchange your item.
All Returns are subject to a 15% Restocking Fee.
- For a full return Items MUST be in Re-Sellable Condition!
- All paperwork, (user manual, warranty cards etc..) included in the original package MUST be included in new condition!
- Customer is responsible for return freight to us as well as the original freight costs except for defective and items shipped in error by Pondmasterstore.com
PLEASE DO NOT RETURN ANY PRODUCT WITHOUT PRE-APPROVAL AND AN RMA NUMBER!
To Return a product directly to the Manufacturer or to us PLEASE use this form:
THIS FORM MUST be filled and Sent With any and all Returned Products for Service and/or Warranty!
For returns, Please Specify, Order/Invoice Number, Item Number and/or Description. Explain in detail the problem or reason for requesting return/warranty. You will receive an email with details of how to Return your Product.
FOR WARRANTY SERVICE USE THIS LINK
We want you to be completely satisfied with your purchase. If you are not completely satisfied with your purchase within 30 days, you may return the unused product for a refund. If you purchased the wrong product, please return the item for a refund and purchase the correct one separately. Used products cannot be returned or exchanged under any circumstance. Shipping and handling charges are non-refundable.
Please note that you will be required to pay the return shipping charges for returns and exchanges that are not due to an error by PondmasterStore.com
Please use the original carton and packing materials. Make sure that the items being returned are well packed and protected. We highly recommend using a carrier that offers tracking and that you insure the shipment.
Refunds will be applied to the original credit card used unless otherwise specified and can take up to 10 business days depending on the financial institution.